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Effective from: January 8, 2026
1.1. Contracting Parties
Provider: METINAS s.r.o., registered at Krasňany 358, 013 03 Krasňany, Company ID: 55406858
Client: a business entity or a natural person conducting business
1.2. Scope of Services
The Provider offers services exclusively to business entities: a) website and e-shop development, b) custom software solutions, c) website management and maintenance, d) graphic and consulting services, e) training and technical support.
1.3. Binding Nature
These Terms are an integral part of every price quotation, order, or contract.
1.5. Use of the Website
These Terms also apply to the use of metinas.com regarding inquiries and ordering services.
2.1. Work
The result of creative or technical activity delivered to the Client according to Specification.
2.3. Specification
Document labeled as "Approved Specification" containing IN SCOPE and OUT OF SCOPE sections.
2.4. Change Request
Any request not included in the Specification or extending the scope.
2.5. Monthly Service Package
Regularly paid maintenance and support program.
2.13. Milestone
Agreed stage of project completion triggering a payment.
3.0. General
All prices are exclusive of VAT. Prices apply to standard scope.
3.1. Web Projects
One-page from €750. Multi-page from €1,250. Includes analysis, design, implementation, basic SEO. Additional features (e.g., Booking system) €280.
3.2. E-shops
Small e-shop from €4,200. Medium/Large from €7,500.
3.3. Custom Solutions
Analytical phase: €750 – €2,500. Hourly rate: €50/h.
4.1. Change Request
Any requirement not in Specification. Billed at €50/h.
4.4. Defect Definition
A condition causing malfunction or conflict with Specification.
4.7. Warranty
One-page: 30 days. Multi-page: 60 days. E-shops/Custom: 90 days. Covers defects present at Delivery.
5.1. BASIC CARE
From €30/mo. Response 5 days. Scope: Minor edits up to 1h.
5.2. GROWTH CARE
From €75/mo. Response 48h. Scope: 3h/mo. Hours rollover (max 6 months).
5.3. ENTERPRISE CARE
From €420/mo. Response 12h. Scope: 10h/mo. Priority support.
6.1. Advance Payment
30% - 50% upfront. Non-refundable unless Provider fails to start.
6.4. Late Payment
Over 7 days: work suspended. Over 30 days: contract termination + cancellation fee.
6.5. Third Party
Third parties cannot bind the Provider to payments or changes.
7.1. Client Delay
Delays in providing materials extend the deadline automatically.
7.5. Protocol
Official communication via email. Phone agreements must be confirmed by email. Client silence for 5 days implies approval.
8.1. Transfer of Rights
Upon full payment, rights transfer to Client.
8.1.3. Retained IP
Provider retains ownership of generic libraries/frameworks. Client gets a license to use them in the Work.
8.5. Liability
Provider is not liable for hosting outages, 3rd party API changes, or cyber attacks.
8.9. Portfolio
Provider may showcase the Work in their portfolio.
Termination by agreement or notice. Monthly packages have a 1-month notice period.
Governed by Slovak law. Disputes settled in Žilina courts.
Governed by Privacy Policy and Appendix B (DPA).
1. Purpose
Data processing for delivery of Work, billing, and support.
2. Data Categories
Client contact data, technical data (IPs, cookies).
5. Subprocessors
Websupport, Google Workspace, Google Analytics, etc.
8. Data Breach
Notification within 72 hours.
10. Duration
For the duration of the Main Agreement.